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Tender Details
Description / Scope of Work
The National Bank of Pakistan (Operations Group), Wing Head - Call Center is inviting bids for the procurement of Human Resource Services for its Call Center operations. This is a non-consultancy services tender issued on a national basis using a single stage-two envelope bidding process. The procurement is aimed at securing qualified manpower and HR support services to enhance the efficiency and operations of NBP's Call Center division located in Karachi, Sindh. The tender document outlines the complete scope of work, service specifications, and performance requirements expected from the successful bidder to ensure quality service delivery aligned with NBP's operational standards.
Eligible bidders must meet specified eligibility criteria as outlined in the bid data sheet, including relevant experience in human resource service provisioning and call center operations. Bidders are required to submit a bid securing declaration and must possess the necessary financial capacity to execute the contract. Detailed evaluation criteria covering both technical and financial aspects will be applied to assess all submissions fairly and transparently. Interested companies should carefully review the general conditions of contract, special conditions of contract, and all procurement forms included in the bidding document.
Bid documents are available from the Department Head - Tender, Procurement Division, 3rd Floor, Right Wing, NBP Head Office Building, I.I Chundrigar Road, Karachi. Bids must be submitted in two separate envelopes as per the instructions to bidders. The tender closing date is August 4, 2026. For further information and clarifications, interested bidders can contact the Procurement Division via phone at +92-213-890-2533 or email at teemar@nbp.com.pk.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
NBP is outsourcing HR and manpower services for its Karachi call center — likely staffing, recruitment, training, and ongoing employee support.
Scale appears medium to large given NBP's institutional size and call center scope. This is a recurring service contract (multi-year engagement typical for HR outsourcing), not project-based. Single-stage two-envelope process suggests straightforward evaluation. Key risk: NBP's stringent operational standards and potential performance penalties if service levels slip. Bidder must demonstrate call center HR experience and financial stability to absorb upfront recruitment costs.
Who can bid: Typically requires SECP registration (for services companies) and valid NTN. PEC not applicable (non-construction). Bidders must show prior call center HR service experience and financial capacity. Bid securing declaration mandatory. Notice specifies eligibility criteria in bid data sheet — review essential before submission.