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Description / Scope of Work
The Hazara Electric Supply Company (HAZECO) in Abbottabad, KPK invites sealed tenders for the outsourcing of Customer Service Centers (CSCs) to enhance customer experience and operational efficiency across its jurisdiction. The scope of work involves managing front-end customer interactions, processing applications, handling complaints, and providing real-time information to electricity consumers through professionally managed desks. Bidders must provide a detailed execution plan, staffing requirements, and technological integration strategies to meet HAZECO’s service level agreements and quality standards. Eligible firms with a proven track record in customer relationship management (CRM) and outsourcing services, registered with relevant tax and professional authorities, are encouraged to apply. Interested companies may submit their comprehensive technical and financial proposals in accordance with the bidding documents by the closing date of 13 May 2026."