Huawei Ocean Protect X6000 SLA Renewal by Lahore University of Management Sciences

Lahore University of Management Sciences (LUMS) invites sealed bids for the renewal of Huawei Ocean Protect X6000 Service Level Agreement (SLA) on a single stage two envelope basis. The tender is for one unit of SLA renewal for the Huawei Ocean Protect X6000 appliance, with the current SLA expiring on 22 July 2026. The procurement falls under the purview of LUMS, located in Lahore, Punjab, and represents critical infrastructure support renewal for the university's data protection and security operations. The tender document reference is LUMS/290/2026 dated 15 July 2026.

Eligible vendors must meet mandatory requirements including strict compliance with specified SLA timelines and provision of 24x7 software and hardware support with next business day (NBD) replacement from both principal and partner. Vendors must maintain local inventory for the mentioned infrastructure device and possess a Tier 1, Gold, or Value Added partnership with Huawei (the principal), supported by documented partnership letters. Hardware warranty, contract, and license support must remain valid for a minimum of one year with documented proof. Vendors must submit proof of technical competence of deployment teams including profiles and relevant certificates. The solution provided must be officially verified by the principal, and vendors are responsible for all installation and deployment expenses at LUMS.

Bid submission deadline is 28 July 2026 at 3:00 PM, with bid opening scheduled for the same day at 3:30 PM. Proposals will undergo three-stage evaluation comprising mandatory requirement compliance review, rated criteria scoring, and pricing evaluation, with cost being the primary evaluation factor. Interested parties seeking clarification on specifications or terms may contact LUMS in writing prior to submission. LUMS reserves the right to accept, reject, or terminate the procurement process without awarding the contract. For further technical information or clarification, prospective bidders may contact the IST department at LUMS.