Tender Details
Description / Scope of Work
Pakistan Revenue Automation Pvt Limited invites national bids for the provision of Service Level Agreement (SLA) support services for Fortinet security equipment installed at data centers under tender reference P-44/2026. This is a non-consultancy services contract procured through a single-stage, one-envelope bidding process. The scope encompasses comprehensive SLA support including maintenance, technical assistance, troubleshooting, and performance monitoring of Fortinet security infrastructure at specified data center locations. The contract represents a critical infrastructure support engagement requiring specialized knowledge of Fortinet FortiGate appliances and related security platforms deployed in enterprise data center environments across Federal territory.
Bidders must meet specified eligibility criteria including relevant experience in providing SLA support for enterprise-grade network security equipment, valid business registration with SECP, current NTN/active tax filer status, and satisfactory past performance record. A bid securing declaration is required at submission. Bidders must demonstrate capacity to provide 24/7 support capabilities, maintain response time commitments as outlined in the draft SLA, and possess certified technical personnel familiar with Fortinet products and data center operations standards.
The standard bidding document containing detailed specifications, scope of work, schedule of requirements, and pricing formats is available from Pakistan Revenue Automation Pvt Limited, Galaxy Business Center, 2nd Floor, Plot 266-B, Street 9, Sector I-9/3, Islamabad, or via email at procurement@pral.com.pk. Bids must be submitted in sealed envelopes before the closing deadline of 07 August 2026. Bid opening will occur immediately thereafter. Contact procurement officer at +92-334-531-4503 for clarifications and document acquisition.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
This tender seeks an SLA support services provider for enterprise Fortinet security appliances across data centers. The scope suggests ongoing maintenance and technical support rather than a one-time deployment. A critical requirement appears to be demonstration of 24/7 support capability and certified Fortinet expertise. The narrow equipment focus (Fortinet only) and federal scope indicate evaluation will heavily weight specialized technical qualifications and past experience with similar critical infrastructure contracts. Bidders lacking proven Fortinet SLA experience will likely be disadvantaged.
Who can bid: Bidders must be registered with SECP, hold valid NTN and be active tax filers. Typically such contracts require PEC membership if bidder classification exists, though this notice does not explicitly state category. Prior experience providing SLA support for enterprise network security equipment is expected mandatory. Bidders should verify specific technical certifications required in the detailed bid data sheet and annexures.