Tender Details
Description / Scope of Work
Punjab Life Insurance Company Limited invites sealed bids for procurement of a cloud-based Software-as-a-Service (SaaS) contact centre solution for its in-house call centre operations serving corporate health insurance clients. The tender is issued under Punjab Procurement Rules 2014 as a Single Stage – One Envelope procedure. The scope includes provision, configuration, integration, commissioning and support of the cloud-based contact centre solution together with three years of subscription and managed support as a single complete package. Bidders must be registered with relevant tax authorities and meet all eligibility and mandatory qualification criteria detailed in the bidding document.
Eligible bidders include all firms meeting the qualification criteria set out in Section IV of the bidding document. Bidders must submit a bid security of Rs. 100,000 electronically on the Punjab e-Procurement System and provide a performance guarantee of 5 percent of the total contract value. All bids must be submitted as a single merged PDF file containing both technical and financial proposals. The bidding document can be downloaded free of cost from the PPRA Punjab website and the Punjab e-Procurement System.
Bidding documents must be submitted electronically on the Punjab e-Procurement System before 12:00 PM on 14 September 2026. Bids will be opened publicly at 12:30 PM the same day at PLIC Head Office, First Floor, Pakistan Engineering Congress Building, 97-A/D-1, Liberty Market, Gulberg III, Lahore, in the presence of bidders or their authorized representatives. Late bids shall be rejected. For clarifications, prospective bidders may contact Mr. Adil Muzaffar at 0303-9457040. PLIC reserves the right to accept or reject any or all bids in accordance with Rule 35 of the Punjab Procurement Rules 2014.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
PLIC seeks a complete cloud-based contact centre platform with three years of managed service delivery.
This is a turnkey procurement requiring integration, configuration and ongoing support for corporate health insurance operations. The bid security of Rs. 100,000 and 5% performance guarantee suggest a mid-scale contract. Single envelope submission and immediate opening schedule (same day) indicate a streamlined evaluation process. Bidders should verify current technical stack compatibility and support capability for insurance sector workflows before submitting.
Who can bid: Registration with relevant tax authorities required. No specific PEC category applies as this is a service procurement. Typically, vendors offering SaaS contact centre solutions must have valid business registration, NTN certification, and proven experience in telecom or software service provision. The notice does not specify sector-specific licensing but compliance with all Pakistani IT and telecom regulations is implied.