Service Level Agreement for End-of-Life Hardware Support by NLC

The National Logistics Corporation invites sealed bids for a Service Level Agreement covering end-of-life and end-of-support equipment and hardware support services. This tender, referenced as 24/SLA/Hardware/NLC/2026, is being conducted through a single-stage two-envelope bidding procedure at NLC Headquarters located on Harding Road in Rawalpindi, Punjab. The contract encompasses comprehensive support services for hardware systems that have reached end-of-life or end-of-support status, requiring bidders to demonstrate capability in managing legacy equipment maintenance and technical support. The scope includes service delivery across NLC's operational requirements with emphasis on maintaining equipment performance and availability during transition periods. Bidders must submit sealed proposals containing two separate envelopes: one marked as Technical Proposal and the second as Financial Proposal, clearly differentiated to facilitate evaluation. Submission is required on or before 13 October 2026 by 1100 hours at NLC Headquarters Rawalpindi, with bid opening scheduled for the same day at 1130 hours. Bid security of Rs. 200,000 and tender fee of Rs. 2,000 must be submitted in favor of National Logistics Corporation HQ Main Account and attached with the technical proposal. Bidders must obtain detailed qualification criteria and complete bidding documents from the NLC website at www.nlc.com.pk before preparing their bids. Interested parties may contact the GM Procurement at NLC HQ Rawalpindi for clarification on tender requirements using the provided telephone numbers.