Tender Details
Description / Scope of Work
The Health and Population Department of Punjab invites framework contract bids for the provision of call response centre services for the Rural Ambulance Service under the Project Implementation Unit/Healthcare Services Implementation Unit (PIU/HSIU) for the financial year 2026-27. This procurement is for hiring qualified firms to operate and manage call response centres that support the rural ambulance emergency response network across Punjab province. The scope includes establishing and maintaining telephone-based emergency dispatch and patient response coordination systems to ensure effective healthcare delivery in rural areas.
Eligible bidders must be registered firms with relevant experience in operating emergency response or call centre services. Bidders are required to submit documentary evidence of their organisational capacity, technical capability, and financial stability. A bid security amount will be specified in the Bid Data Sheet. All bidders must comply with the applicable regulations of the Health and Population Department and demonstrate their ability to meet service level requirements for emergency call handling and ambulance coordination.
The complete bidding documents are available from the Program Director, Project Implementation Unit/Healthcare Services Implementation Unit, Health and Population Department. Bids must be submitted in sealed envelopes on or before the deadline specified in the Bid Data Sheet. The bid opening ceremony will be conducted by the Procuring Agency on the date and at the location indicated in the tender notices. Interested firms should obtain the full bidding documents and contact the PIU/HSIU for clarifications and submission procedures. Award of contract will follow post-qualification evaluation of the responsive bids against the stated criteria.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
Framework contract for call response centre operations supporting rural ambulance emergency dispatch across Punjab for the 2026-27 fiscal year. This is a recurring annual engagement requiring 24/7 emergency communication and patient coordination infrastructure. The tender suggests a structured, multi-site emergency services operation with emphasis on response quality and reliability. Firms should note this is a managed services contract likely involving significant staffing, technology systems, and accountability for emergency response performance metrics.
Who can bid: Registered firms with demonstrated experience in emergency response services or call centre operations are invited to bid. Typically, bidders require SECP registration, valid NTN, and proof of relevant project experience. The notice expects bidders to establish technical and financial capacity credentials. Specific licensing requirements if any are to be detailed in the Bid Data Sheet section.