Tender Details
Description / Scope of Work
The Punjab Information Technology Board (PITB) is inviting sealed e-bids for the provisioning of services for contact center agents with English language and basic proficiency requirements. This engagement falls under the framework contract titled "CM Complaint Helpline and Citizen Contact Center (CCC) PITB" and is identified as EGOV-16. The tender document number is 106102026-1C. The scope encompasses the deputation and management of qualified contact center agents to support the Chief Minister's complaint helpline and citizen contact center operations across Punjab. Bidders are required to submit comprehensive technical and financial proposals detailing their capacity, workforce planning, and service delivery mechanisms to meet the specified requirements of this government contact center initiative.
Eligible bidders must demonstrate proper registration and valid business credentials. The tender requires submission of a bid security as specified in the bid data sheet. Bidders must be free from corrupt or fraudulent practices and meet any prescribed eligibility criteria outlined in the instructions to bidders section. Vendors are expected to provide evidence of prior experience in contact center operations and staff provisioning. All submissions must comply with the minimum wage rates and applicable tax regulations as mandated by Pakistani law and the procurement authority.
Bid documents are available as detailed in Section IV and subsequent sections of the tender package. Bidders must submit e-bids through the designated electronic platform by the stated deadline of 29 October 2026. The opening of bids and technical evaluation shall proceed according to the evaluation criteria specified in the bid data sheet. For further details, clarifications, and submission procedures, interested bidders should refer to the complete tender document and contact the procuring agency as outlined in the notices section. Award of contract will follow post-qualification evaluation and shall be notified to the successful bidder in writing.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender, written with AI from the official notice and checked by our quality rules — not part of the official notice. Always confirm details against the original tender document.
This is a framework services contract for deploying English-proficient contact center agents to staff Punjab's Chief Minister complaint helpline and citizen contact center.
The contract is issued under PITB/EGOV-16 and likely involves ongoing deputation of trained personnel. The closing date of 29 October 2026 indicates a future tender opportunity. Scale appears medium to large based on the institutional nature and province-wide scope. Bidders should note this is a recurring framework arrangement, not a one-off purchase, requiring robust HR and operations capabilities for sustained service delivery.
Who can bid: Bidders must be properly registered business entities with valid credentials and NTN. The notice emphasizes freedom from corrupt or fraudulent practices. Typically, contact center service providers must demonstrate prior experience in similar BPO/contact center operations, valid worker registration, and ability to comply with Pakistani labour law minimum wage requirements. Specific PEC or sectoral registration may be required but is not explicitly detailed in the sample pages provided.