Description / Scope of Work
Pakistan Revenue Automation Pvt Limited invites bids for the provision of SLA-based support services for the Huawei OceanStor 5500 V5 storage system under tender reference P-21/2026. This is a non-consultancy services procurement on a national basis using a single stage-two envelope bidding process. The scope of work includes comprehensive support services with defined service level agreements for the maintenance and operational support of the Huawei OceanStor 5500 V5 storage infrastructure. The procuring entity is based in Islamabad, Federal Territory, and this tender is open to qualified service providers capable of delivering professional-grade technical support with guaranteed response times and availability metrics.
Bidders must meet specified eligibility criteria and possess relevant technical qualifications and experience in providing support services for enterprise-level storage systems. Bid security is required as part of the submission process, and bidders are expected to provide performance guarantees for the duration of the contract. All participants must comply with the integrity pact requirements and submit certified documents demonstrating their capability to meet the service level requirements outlined in the bid data sheet.
Bid documents are available from Pakistan Revenue Automation Pvt Limited at their office located at Galaxy Business Center, 2nd Floor, Plot 266-B, Street 9, Sector I-9/3, Islamabad. Sealed bids must be submitted by the closing date of June 22, 2026. Interested parties should contact the procurement team via email at procurement@pral.com.pk or by phone at +92-334-531-4503 for further information regarding bid document download, submission procedures, and technical clarifications.