GIS-Based Distribution of Consumer Water and Sanitation Bills by WASA Faisalabad

The Water and Sanitation Agency, Faisalabad (WASA), a subsidiary of the Punjab Water and Sanitation Authority, invites sealed bids for the GIS-based distribution of consumer utility bills across its service area in Faisalabad, Punjab. WASA currently manages approximately 334,815 water and sewerage customers across domestic, commercial and industrial categories. The project scope encompasses bill distribution on a sub-division and ward-wise basis aligned with WASA's billing schedule, leveraging geographic information systems technology to optimize delivery efficiency and improve revenue collection. The contract aims to address resource constraints within WASA by outsourcing bill distribution to a capable third party with proven experience in utility bill delivery and customer service operations. Bid documents will be available from WASA Head Office located opposite Allied Hospital on Jail Road, Faisalabad, with contact phone 041-9210341 and fax 041-9210054. The technical bid opening is scheduled for 08 August 2026. Eligible contractors must possess requisite experience in bill distribution or similar large-scale logistics operations and maintain current business registration with relevant authorities. Bid security and detailed technical specifications are outlined in the tender documents. Submission of sealed bids should follow the prescribed format and timelines detailed in the bidding terms of reference.

WASA is outsourcing GIS-enabled bill distribution for 334,815 customers across Faisalabad, addressing in-house resource shortages. This is a large-scale logistics and distribution contract requiring field operations, GIS software integration capability, and proven experience with utility customer management. The tender emphasizes timely delivery to support revenue recovery targets. Typical duration and renewal terms are not specified in the available excerpts, but the recurring nature of bill distribution suggests potential for multi-year engagement or annual renewals.

Who can bid: Typically, eligible bidders must be registered with the Securities and Exchange Commission of Pakistan (SECP) or relevant provincial commerce authority, hold a valid National Tax Number (NTN), and demonstrate prior experience in bill distribution, logistics, or similar large-scale delivery operations. Bidders should have adequate human resources and field infrastructure to serve Faisalabad's service area reliably.