Tender Details
Description / Scope of Work
Pakistan Revenue Automation Pvt Limited, based in Islamabad, Federal Territory, invites bids for Service Level Agreement (SLA) services covering office equipment maintenance and repair. The procurement is structured as a Single Stage-One Envelope national tender for non-consultancy services. The scope comprises five lots: UPS Systems maintenance, Kitchen Appliances repair, Cleaning Appliances servicing, Furniture and Fixtures repair, and comprehensive Office Equipment repair and maintenance. The tender is open to qualified service providers capable of delivering preventive and corrective maintenance across multiple equipment categories with documented performance standards.
Bidders must meet standard eligibility criteria including valid business registration, relevant experience in office equipment servicing, and operational capacity to deliver services within agreed response times. The notice requires submission of technical and financial proposals demonstrating capability, resource availability, and cost competitiveness. A bid security declaration is mandatory. Interested bidders should carefully review the detailed service specifications, scope of work definitions, and General and Special Conditions of Contract to understand performance obligations, service level targets, and warranty requirements.
Complete bidding documents are available from Pakistan Revenue Automation Pvt Limited, Galaxy Business Center, 2nd Floor, Plot 266-B, Street 9, Sector I-9/3, Islamabad, Islamabad Capital Territory. Interested parties may contact the procurement office at telephone +92-334-531-4503 or email procurement@pral.com.pk. The closing date for bid submission is October 5, 2026. Bid opening and evaluation will follow the single-envelope procedure detailed in the Instructions to Bidders section.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
Multi-lot SLA contract for office equipment and appliance servicing across UPS, kitchen, cleaning, furniture and general office equipment categories.
Service-based engagement requiring documented maintenance capability, response-time commitments, and warranty provision. Five discrete lots allow partial participation but suggest integrated bidding advantage. Bidder must demonstrate resource depth and service infrastructure to handle concurrent maintenance across diverse equipment types. Scale appears medium; tenure and renewal conditions not specified in available excerpt.
Who can bid: Typically requires SECP registration or equivalent business license, NTN tax registration with FBR, and documented experience in office equipment repair and maintenance. PEC registration not stated but industry experience and valid operating status are essential. Local presence or service delivery capacity in Islamabad mandatory for service-level compliance.