Tender Details
Description / Scope of Work
Pakistan State Oil Company Limited (PSO), headquartered in Karachi, Sindh, invites quotations for the provision of Branded SMS services with PSO Ta'aluq masking and maintenance for a two-year period covering 2027 and 2028. The service is referenced under SAP No. 6100018395 and RFQ No CSA4950AA, with quotations required by 13 October 2026. The scope encompasses bulk branded SMS delivery integrated with PSO's Ta'aluq customer services platform, supporting the company's inbound and outbound call center operations. The anticipated monthly SMS volume is approximately 68,000 messages, totaling around 816,000 annually, with actual payments rendered according to monthly or annual usage. The service location is PSO House, Clifton, Karachi.
The vendor must ensure 24/7/365 days availability of push SMS alerts, broadcast SMS alerts, and third-party system integration capabilities, with SMS delivery guaranteed within a maximum of 60 seconds. The vendor shall provide necessary technical assistance and training to PSO's customer services team, along with project-related reports, MIS reports, and comprehensive monitoring via exportable logs and Excel formats. Eligibility requirements include vendor registration with relevant Pakistani authorities, demonstrated capability in bulk SMS platform management with secure VPN links to all mobile operators, proper data backup systems, and business continuity planning. The vendor must maintain strict confidentiality of customer data, with penalties including liquidated damages claims and potential blacklisting for any security breaches or data leakages. A Service Level Agreement and Service Order must be signed between PSO and the successful vendor.
Bid documents are available from PSO's procurement department at PSO House, Khayaban-e-Iqbal, Clifton, Karachi-75600, with contact via telephone (021) 9203866-85 or fax (021) 9203796. Quotations must clearly separate base price and applicable taxes for each service component. The contract is valued at 1,632,000 Pakistani Rupees for the job unit and may be extended for an additional 1+1 years at the same rates and terms, or extended for three months at PSO's discretion. PSO reserves the right to issue repeat orders up to 15 percent of the original service order quantity at unchanged rates and conditions.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
PSO requires a specialized bulk SMS platform provider capable of handling approximately 816,000 messages annually under a branded 'Ta'aluq' masking regime integrated with a two-year service contract.
The vendor must demonstrate VPN-secured connectivity to all Pakistani mobile networks, real-time API-based push SMS capability, and proven business continuity protocols. This is a recurring maintenance contract with potential extension; the quoted rate (1.632 million rupees appears to be an annual or job-based figure) will govern any follow-on orders. Data security and 99.7 percent uptime expectations are non-negotiable, with liquidated damages clauses for breaches.
Who can bid: The notice does not explicitly state licensing or registration requirements. Typically, SMS service providers in Pakistan must be registered with the Pakistan Telecommunication Authority (PTA) and hold necessary approvals for bulk messaging services; they should possess NTN registration and maintain compliance with national data protection regulations. Vendors must demonstrate established relationships with all major mobile operators.