Tender Details
Description / Scope of Work
The Punjab Alternative Dispute Resolution Authority (PADRA), a government body under the Law & Parliamentary Affairs Department, invites electronic bids for the outsourcing of receptionist and telephone operator services. The requirement is for two personnel to provide reception and telephony support at PADRA's office located at 20-A Shadman, Jail Road, 2nd Floor, Cricket House Building, Lahore, Punjab. The estimated contract value is PKR 1,208,280 and the service scope encompasses full-time receptionist and telephone operator duties with all attendant statutory obligations including minimum wage compliance, employee benefits contributions, and provincial sales tax on services.
Eligible bidders must be actively registered with relevant statutory authorities including SECP or Registrar of Firms, and demonstrate full compliance with Federal Board of Revenue (FBR), Provincial Revenue Authority (PRA), EOBI, and PESSI requirements. A bid security of 5 percent of the estimated cost (PKR 60,414) is required, to be submitted as an original physical instrument from a scheduled bank via online transfer, PSID, bank guarantee, or call deposit receipt. Bidders must ensure all quoted financial rates incorporate baseline wage under the Punjab Minimum Wages Act 2019, 5 percent EOBI employer contribution, 6 percent PESSI employer contribution, and 16 percent Punjab Sales Tax on Services.
Bidding shall follow the Single Stage Two Envelope procedure under Punjab Procurement Rules 2014 using the Least Cost Method, with technical and financial proposals submitted separately. Electronic bid submission is mandatory through the Punjab e-Procurement Portal at https://ep.punjab.gov.pk on or before 20th October 2026 at 11:00 AM. Technical proposals will be opened publicly on the same day at 11:30 AM in the presence of bidders or authorized representatives, while financial proposals of technically responsive bids will be opened on a subsequently announced date. Bidding documents are available for download from the PPRA website at http://ppra.punjab.gov.pk. Contact PADRA at 042-99204412 or 99204199 for further information.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender, written with AI from the official notice and checked by our quality rules — not part of the official notice. Always confirm details against the original tender document.
This is a small-scale outsourced services contract for two-person receptionist and telephone operator support at a government dispute resolution authority.
The contract value of approximately PKR 1.2 million reflects a straightforward, ongoing operational requirement. Bidders must ensure full statutory compliance including minimum wage, EOBI and PESSI contributions, and provincial sales tax—costs that must be embedded in quoted rates. The single-stage two-envelope tender process and online-only submission via ePADS platform suggest a relatively formal procurement aligned with provincial public procurement regulations.
Who can bid: Bidders must be registered with SECP or Registrar of Firms and fully compliant with FBR, PRA, EOBI, and PESSI. For service outsourcing contracts, bidders typically require valid NTN, sales tax registration, and proof of EOBI and PESSI enrollment. No specific PEC category applies as this is a service outsourcing rather than construction.