Tender Details
Description / Scope of Work
Legal Aid Society (LAS) invites bids for the design, development, integration and maintenance of an Integrated Grievance Redressal Mechanism (GRM) Technology Platform for the Department of Empowerment of Persons with Disabilities (DEPD), Government of Sindh. The tender is issued under reference TENDER/LAS/KHI/14/10/26/0013 and covers the complete lifecycle of enterprise-grade digital system development, from initial design through implementation and ongoing maintenance. The project is located in Karachi, Sindh province.
Bidders must demonstrate proven organizational experience in design, development, implementation and maintenance of enterprise-grade digital systems. Relevant experience should encompass citizen service delivery systems, grievance redressal and case management platforms, government information systems, call-center integration, accessibility-focused applications and assistive technology, multi-department workflow automation, API-based enterprise integration, and secure cloud or on-premises deployment. Bidders must submit documentary evidence of completed or substantially implemented projects, including client references, scope, duration, technology stack and acceptance or completion certificates. The project requires an appropriately qualified technical team including a Project Manager, Solution Architect, Business Analyst, Backend Developer, Frontend Developer, and UI/UX and Accessibility Specialist, each with specified minimum competencies.
Bid documents are available from the Legal Aid Society office. Interested bidders should obtain detailed tender documents and submit their proposals by the closing date of 29th November, 2026. Evaluation of bids will consider technical qualifications alongside legal, financial and administrative eligibility conditions established by the Procurement Department. For further information, bidders may contact the Legal Aid Society at their official website https://legal-aid-society.brightspyre.com or visit their office in Karachi.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender, written with AI from the official notice and checked by our quality rules — not part of the official notice. Always confirm details against the original tender document.
A substantial technology tender for designing and maintaining a disability services grievance platform in Sindh.
The client requires demonstrated experience in government digital systems, accessibility technology, and enterprise integration—a specialized field. The bid closing is 29 November 2026, allowing moderate preparation time. Notable is the explicit requirement for an Accessibility Specialist, indicating the platform must serve persons with disabilities and comply with accessibility standards. This is a full-cycle engagement (design through maintenance), suggesting a long-term relationship and significant scope. Suitable for established IT firms with public-sector track record.
Who can bid: Bidders must typically be registered with SECP (if a company), hold valid NTN, and possess PEC registration if applicable. The notice explicitly requires proof of prior experience in enterprise digital systems, grievance redressal platforms, or government information systems, with client references and completion certificates. Accessibility expertise is mandatory—a specialized requirement that excludes general software vendors.