Description / Scope of Work
Punjab Life Insurance Company Limited, a Punjab Government-owned entity, is issuing this Request for Proposal to procure Corporate SMS and WhatsApp Business API communication services and messaging bundles. The RFP reference number is PLIC/RFP/SMS-WA/2026-01, issued in June 2026. The scope of work encompasses SMS services, WhatsApp Business API services, systems integration with existing infrastructure, security and compliance measures aligned with regulatory requirements, comprehensive reporting and analytics capabilities, testing and quality assurance, training and documentation, and post-go-live support services. The procurement will be conducted in line with the Punjab Procurement Regulatory Authority (PPRA) Rules, 2014.
Qualified and experienced vendors are invited to submit competitive proposals demonstrating their capability to deliver these communication services. Vendors must review the RFP document carefully, including all requirements for deliverables, timeline, vendor qualifications, and evaluation criteria. The engagement requires vendors to ensure systems integration with PLIC's existing platforms, implement robust security and compliance protocols, provide detailed reporting and analytics, conduct thorough testing and quality assurance, and deliver comprehensive training and documentation to PLIC staff.
Interested vendors should submit proposals in accordance with the instructions provided in Section 8 of the RFP document. The proposal submission should include all required technical specifications, service level agreements, pricing schedules, and evidence of vendor qualifications. For further information and to obtain the complete RFP document, vendors should contact Punjab Life Insurance Company Limited at the registered office address provided in the RFP appendix. The evaluation process will be conducted based on the criteria outlined in Section 9, and the selected vendor will be required to deliver services within the specified timeline and support PLIC's digital growth objectives.