Service Level Agreement for 2nd Internet Service Provider at Pakistan Kidney & Liver Institute

Pakistan Kidney & Liver Institute and Research Center (PKLI & RC) invites sealed bids for the procurement of a Service Level Agreement (SLA) with a second Internet Service Provider under tender reference PRO-132-2026. This is a competitive bidding process for provision of redundant internet connectivity to ensure uninterrupted network services at the Institute's facilities. The procurement is intended to establish backup internet capacity and improve service reliability across the organization's operations in Punjab. Eligible bidders must demonstrate technical capability to deliver stable, high-speed internet connectivity with guaranteed service levels and rapid fault resolution protocols.

Bidders must be registered with the relevant regulatory authorities and possess valid licenses to operate as Internet Service Providers in Pakistan. A bid security in the form of a bank guarantee, deposit receipt, or surety bond is required as per the bidding documents. Bidders should submit documented evidence of financial stability, technical competence, and previous experience in providing similar services to institutional or healthcare clients. All bidding documents and technical specifications must be obtained from PKLI & RC and submitted strictly in accordance with the prescribed format.

Bid submission shall be made electronically or as otherwise specified in the bid data sheet, with a closing date of 21 August 2026. Bids will be opened on the same date or shortly thereafter as announced. All interested bidders are advised to carefully review the complete bidding documents including technical specifications, general conditions of contract, and evaluation criteria before preparing their proposals. For further details and clarification, bidders should contact PKLI & RC's procurement department at the address and contact information provided in the bid data sheet.

PKLI & RC seeks a redundant ISP contract to establish second-line internet connectivity ensuring business continuity. This is a service procurement (not goods supply), requiring SLA compliance with uptime guarantees and fault response commitments typical of institutional health-care clients. The August 2026 deadline suggests advance planning; bidders should expect detailed technical specifications and performance metrics in the full documents. Competition likely involves established Pakistani ISPs with proven institutional track records.

Who can bid: Bidders must hold valid Internet Service Provider licenses and regulatory registration in Pakistan. Typically, evidence of financial stability, technical capacity, and previous institutional/healthcare client experience is required. National Tax Number (NTN) registration and SECP compliance documentation are standard requirements for corporate bidders in Pakistan's telecom sector.