Tender Details
Description / Scope of Work
The Health & Population Department, Government of the Punjab, is inviting bids for a framework contract regarding the hiring of firms for provision of call response centre services for the rural ambulance service under the Healthcare Services Implementation Unit for the financial year 2026-27. This is a service-based procurement contract managed by the Director CDC, Punjab, located at 24-cooper road, Lahore. The framework contract will establish terms and conditions for engaging qualified firms to operate and manage call response centre operations supporting rural ambulance services across Punjab. The contract encompasses call handling, dispatch coordination, and related administrative support functions essential to the rural healthcare emergency response system.
Eligible bidders must be registered firms with requisite experience in operating call centres or emergency response services. Bidders are required to submit documents establishing their eligibility, qualifications, and capacity to perform the contracted services. A bid security in the amount specified in the Bid Data Sheet must accompany each bid submission. Technical evaluation will assess bidder capability, infrastructure, staffing, technology platforms, and service delivery standards. Post-qualification procedures will verify bidder credentials before contract award.
The complete bidding documents are available from the office of Director CDC, Punjab. Bids must be sealed, marked, and submitted by the deadline specified in the Bid Data Sheet. The bid opening will occur at the procuring agency's office on a date to be announced. Queries regarding bidding procedures or technical specifications should be directed to the Healthcare Services Implementation Unit. All bidders are advised to carefully review the General Conditions of Contract, Special Conditions of Contract, and Technical Specifications sections before preparing their submissions.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
Framework contract for call response centre services supporting rural ambulance operations across Punjab for FY 2026-27.
This is a recurring annual contract, likely medium to large scale given provincial healthcare scope. Bidders must have verifiable call centre or emergency dispatch experience and appropriate infrastructure. The closing date is 18 September 2026. Key requirement: firms must demonstrate operational capability to handle high-volume emergency calls with appropriate technology systems and trained personnel.
Who can bid: Bidders must be registered firms, typically with SECP registration or equivalent business entity status, valid NTN, and no debarment record. Prior experience operating call centres or emergency response services is essential. Bidders should demonstrate operational infrastructure including telephone systems, call recording capability, and trained call operators. Specific licensing requirements should be verified in the Technical Specifications and Bid Data Sheet sections.