Tender Details
Description / Scope of Work
Pakistan Revenue Automation Pvt Limited invites bids for the renewal of Service Level Agreement (SLA) support services for IT hardware equipment at Federal Board of Revenue (FBR) data centers located in Islamabad and Karachi. This is a non-consultancy services tender issued under a single-stage, one-envelope bidding process at national level. The contract covers comprehensive hardware maintenance, support and related services across multiple lots to ensure uninterrupted operations of critical IT infrastructure serving the federal tax authority. The scope encompasses preventive maintenance, corrective services, spare parts management and technical support for the data center operations in both cities.
Bidders must meet specified eligibility criteria detailed in Annexure B, including relevant registration and licensing requirements appropriate to information technology services provision. Bid security requirements and detailed evaluation criteria are outlined in the tender documents. Interested parties should carefully review all special conditions of contract, general conditions, and service specifications before preparing their proposals to ensure full compliance with stated requirements.
Bid documents are available from Pakistan Revenue Automation Pvt Limited at Galaxy Business Center, 2nd Floor, Plot 266-B, Street 9, Sector I-9/3, Islamabad, Islamabad Capital Territory. Bids must be submitted in single envelope format by the closing deadline. Bidders may contact the procurement team at phone +92-334-531-4503 or email procurement@pral.com.pk for clarifications. The tender follows national procurement standards and requires completion of all mandatory forms including bid securing declaration, contract form, integrity pact and performance guarantee undertaking.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
This is a renewal tender for ongoing SLA support services across two major FBR data centers, suggesting a mature, proven-track operation.
The multi-lot structure (Lots I, II, III visible in financial annexures) indicates specialized service packages; bidders may target single or multiple lots. As a national-level federal contract with established infrastructure and recurring needs, this is a medium-to-large scale engagement. The September 2026 close date and standard procurement timeline suggest normal competition; no pre-bid meeting is explicitly mentioned, but the detailed scope and evaluation criteria warrant thorough document review before submission.
Who can bid: Eligibility criteria are specified in Annexure B; bidders must verify registration status with relevant authorities. For IT hardware support services in Pakistan, bidders typically require NTN registration with FBR, SECP registration (if incorporated), and relevant technical certifications or partnership status with major hardware vendors. Any restrictions on entity type, nationality or past performance are stated in the eligibility annexure.