Tender Details
Description / Scope of Work
The Social Welfare & Baitul Maal Department, Punjab is inviting bids for hiring a third-party firm or company to provide comprehensive technical human resources and end-to-end technical and operational support services for the Punjab Social Welfare Command Center during the financial year 2026-27. This is a significant technology infrastructure engagement encompassing recruitment and deployment of qualified technical staff, system integration, software development, cloud infrastructure management, cybersecurity support, and 24/7 operational oversight. The scope spans multiple domains including network operations centre management, database administration, MIS and digital solutions development, disaster recovery support, call centre technology support, CCTV surveillance systems, incident and change management, and knowledge transfer initiatives to build departmental capacity.
Eligible bidders must be registered firms or companies meeting specified statutory requirements. Bidders are required to submit documentation establishing their eligibility and qualification, along with bid security as per the tender requirements. Technical capabilities, relevant experience in similar assignments, qualified personnel roster, and organizational infrastructure will be evaluated during the technical assessment phase. Bidders must comply with all applicable minimum wage rates and tax obligations as per Pakistani regulations.
Bid documents are available from the Social Welfare & Baitul Maal Department at 12-M Model Town Extension, Lahore, with inquiries directed to the contact office. Sealed bids must be submitted according to the specified deadline and sealing instructions detailed in the bidding documents. Bid opening will be conducted by the procuring agency in the presence of bidders or their representatives. The tender process includes preliminary examination, technical evaluation, and post-qualification assessment before contract award. Interested parties should contact Muhammad Qayyum Qudrat, Additional Secretary, at telephone 042-99333661 for clarification or further information regarding this opportunity.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
A major three-to-five-year engagement to provide end-to-end technical staffing and operational support for a government command centre — likely involving 15-50 personnel across systems administration, development, NOC, and support roles.
The scope is technically broad and strategically important to provincial social welfare operations, indicating serious budget allocation. The tender emphasizes knowledge transfer and capacity building, suggesting a transition model. Bidders should note the extensive compliance and governance requirements, mandatory technical interviews, and 24/7 operational commitment.
Who can bid: Bidders must typically be SECP-registered companies with relevant business licenses and NTN registration. Firms should have demonstrable experience in similar large-scale technical support contracts, qualified technical staff meeting specified competency levels, and organizational capacity for 24/7 service delivery. Construction PEC registration is not applicable. Any statutory restrictions on foreign ownership or sector-specific licensing should be verified against current Punjab procurement rules.