Tender Details
Description / Scope of Work
The Punjab Skills Development Fund (PSDF) invites sealed e-bids for the onboarding of Business Process Outsourcing (BPO) Firm/Company under Procurement No. 131/PSDF/BPO (Round III). This is a service procurement aimed at engaging a qualified BPO service provider to support PSDF operations. The organization is based at 21 A, H-Block, Dr. Mateen Fatima Road, Gulberg II, Lahore, Pakistan. The tender document spans comprehensive instructions to bidders, technical specifications, general and special conditions of contract, and a detailed schedule of requirements with work plan and deputation plan expectations. Bidders should note this is the third round of onboarding, indicating established service requirements.
Eligible bidders must meet specific criteria including proper registration, relevant licenses, and organizational capability to deliver BPO services. Bid security is required as specified in the Bid Data Sheet (Section IV). Organizations must demonstrate technical and financial capacity, experience in business process outsourcing, and compliance with all applicable laws. The tender calls for submission of documents establishing eligibility, qualification credentials, financial soundness, and technical capability to execute the contract terms.
Sealed e-bids must be submitted on or before 03:00 PM on October 12, 2026, at PSDF headquarters in Lahore. Bid documents are available for download from PSDF's official website at psdf.org.pk. Bidders may contact PSDF via UAN 042-111-11-PSDF (7733), toll-free line 0800-48627 (HUNAR), or the website. The procurement process follows standard evaluation procedures including preliminary examination, technical evaluation, post-qualification, and award criteria as detailed in Section II of the tender document.
For Bidders: Our Analysis PAKISTANTENDER INSIGHT
Independent analysis by PakistanTender — not part of the official notice. Always confirm details against the original tender document.
PSDF seeks a BPO partner for ongoing service delivery (Round III indicates an established program).
The tender spans 107 pages with extensive technical specifications and work plan requirements, suggesting a complex, structured engagement. Bidders require proven BPO experience, formal registration, and substantial operational capacity. The October 12, 2026 deadline is firm for sealed e-bids. This appears to be a medium-scale, recurring or long-term services contract rather than a one-off project, based on the deputation plan and detailed performance framework outlined.
Who can bid: Bidders must be registered entities with relevant business licenses and SECP registration or equivalent. Typically, BPO service providers require NTN, valid tax status, and documented experience in similar outsourcing services. The notice specifies eligibility criteria in Section 2.1.3 and qualification requirements in Section 2.3.5; full details require review of the bid data sheet and technical specifications.