Call Center Services Hiring under Framework Agreement by KPITB

The Khyber Pakhtunkhwa Information Technology Board (KPITB) invites sealed bids for the hiring of call center services under a framework agreement. This procurement is open to reputed bidders registered with the Income Tax and Sales Tax Departments and listed on the Active Taxpayers List (ATL) of the Federal Board of Revenue and Khyber Pakhtunkhwa Revenue Authority. Bidders must submit 2% bid security of the total quoted price along with their proposals. The tender is issued by the Deputy Director Procurement at KPITB in Peshawar, Khyber Pakhtunkhwa, and covers comprehensive call center service delivery requirements as detailed in the bid solicitation documents.

All bidders must be registered with relevant tax authorities and maintain active taxpayer status to qualify for participation. The bid security requirement of 2% of the total quoted price must accompany each submission. Prospective bidders should carefully review all eligibility criteria, technical specifications, and financial terms outlined in the Standard Bidding Document before preparing and submitting their proposals. Bidders are required to comply with all conditions stipulated in the bid solicitation documents.

Bids must be submitted electronically through E-PADS at https://kp.eprocure.gov.pk by 11:30 AM on June 10, 2026. Manual submissions are not accepted. All required documents must be scanned and uploaded along with the bid and commercial data record on the E-PADS portal. Bids will be opened electronically at 12:00 PM on the same day in the presence of bidders or their authorized representatives. Detailed terms, conditions, specifications, and other relevant information are available in the Bid Solicitation Documents on the EPADS portal. Interested parties can contact the Deputy Director Procurement at KPITB, Government of Khyber Pakhtunkhwa, Peshawar, Pakistan, via phone at 091-9219505 or 091-5891613 for further information.